Frequently Asked Questions

Find answers to the most common questions about our products, services, and policies.

Ordering & Payment

How do I place an order?

To place an order, simply browse our products, add items to your cart, and proceed to checkout. you will be redirected to our DM and we will Continue the checkout .

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard..), and Cash on delivery.

Is my payment information secure?

Yes, we use industry-standard SSL encryption to protect your payment information. We do not store your full credit card details on our servers.

Shipping & Delivery

How long will it take to receive my order?

Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 1-5 business days.

Can I track my order?

Yes, once your order ships, you'll receive a tracking number via DM that you can use to monitor your package's progress.

Returns & Exchanges

What is your return policy?

We offer a 3-days return policy for most items. Items must be in original condition with tags attached. Some items may be excluded from returns for hygiene reasons.

How do I return an item?

You can initiate a return by contacting our customer service team. We'll provide a return label and instructions.

How long does it take to process a refund?

Refunds are typically processed within 5-10 business days after we receive your returned item.

Product Information

Are your products authentic?

Yes, we guarantee that all products sold on our website are 100% authentic and sourced directly from manufacturers or authorized distributors.

Do you offer product warranties?

Many of our products come with manufacturer warranties. Warranty information is provided on individual product pages.

Can't find the answer you're looking for? Contact our customer service team for assistance.

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